In partnership with:
Cart

IPR Enforcement Actions

Intellectual Property Rights Infringement

Intellectual Property Right (IPR) infringement is illegal and Jumia is committed to taking serious actions against vendors who commit such infringements on the Jumia online marketplace (www.jumia.market.com). Infringements are classified as general or serious:

General infringements include, but are not limited to:

  1. Dishonest and unfair use of copyrighted or trademarked information in product descriptions, store names or hyperlinks; or
  2. Dishonest and unfair use of copyrighted, trademarked or patented information in the listing and sale of a product.

Serious infringements include, but are not limited to:

  1. Listing and sale of copyrighted, trademarked or patented product without proof of consent from the IPR license holder.

Enforcement Actions for IPR Infringement

General infringement

Infringement claim
by Jumia customer
Enforcement actions on reported vendor
First Vendor is sent a warning and educational material on how to detect and avoid counterfeits.
Second Vendor is sent a serious warning and educational material on how to detect and avoid counterfeits.
Third Vendor must provide a Certificate of Authenticity within five days; failure to comply will result in reported product being removed from the site.
Fourth Vendor must provide a Certificate of Authenticity within five days; failure to comply will result in reported product being removed from the site.
Fifth Vendor must provide a Certificate of Authenticity within five days; failure to comply will result in vendor account being deactivated and vendor being banned from market.jumia.com.

Serious infringement

Infringement claim
by IPR holder
Enforcement actions on reported vendor
First Reported product is immediately removed. Vendor is requested to provide Certificate of Authenticity within five days; failure to comply will result in vendor shop being quality controlled.
Second Reported product is immediately removed. Vendor is sent serious warning and requested to provide Certificate of Authenticity within five days; failure to comply will result in vendor shop being quality controlled.
Third Vendor account is immediately deactivated. Vendor is requested to provide Certificate of Authenticity within five days; failure to comply will result in vendor being banned from market.jumia.com.

NOTE:

  1. All IPR infringement claims made for the same product within five days of first complaint count as one complaint. The first complaint is considered.
  2. IPR holders must provide proof of their IPR when raising a complaint against a vendor.
  3. Where a vendor has received one or more infringement warnings, Jumia has the right to refuse or restrict this vendor’s participation in promotions on www.market.jumia.com and Jumia marketing channels.
  4. In case of serious non-compliance, Jumia has the right to immediately deactivate the vendor account without refunding service fees for the remaining contractual period.
  5. Warnings are cumulatively counted on a six-month basis, which means that all infringements are on record for 182 days after the first infringement, except where the vendor account has been deactivated.
  6. Vendors whose accounts have been deactivated for IPR infringements are banned from www.market.jumia.com and can face legal charges if they attempt to create a new vendor account.